Frequently Asked Questions
Everything you need to know about your order and our heavy-duty glassware.
How do you ensure glass doesn't break during shipping?
We utilize a proprietary double-boxing method with high-density foam and heavy-duty bubble wrap to ensure your glass arrives in one piece, regardless of how the carrier handles it.
What is your 'Arrived Broken' policy?
If your item arrives damaged, please take a photo of the broken item next to the shipping label and email it to our support team within 48 hours of delivery for a free replacement.
How thick is the glass on your products?
Most of our products are crafted from 5mm to 9mm thick borosilicate glass, specifically engineered for maximum durability and heat resistance compared to standard industry pieces.
Do you offer discreet shipping?
Yes, all orders are shipped in plain, unmarked brown boxes with a generic return address to ensure your privacy and security.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days depending on your location and the shipping method selected at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure checkout options like Sezzle for interest-free installments.